Break-fix IT: Stop Stressing over the Fluctuating Cost of IT

Don’t think you’re saving money because you only pay for IT when something breaks. It costs you more in the long run. And you don’t need the stress.

Many companies pay for their IT expenses as problems occur: a break-fix model. Which is great if everything’s working correctly. Knock on wood.

Definition of break-fix

Break-fix service models refer to IT services provided and billed on an as-needed basis, as opposed to paying a fixed monthly fee for ongoing service.  

Break-fix is a primarily reactive approach to maintaining IT infrastructure. The frequency at which new technologies emerge continues to disrupt the break-fix operating model, and more organizations opt instead to partner with a Managed Service Provider (MSP).

The break-fix model has many downsides to it.

Not everything works perfectly every month. And when things go south, the IT bill goes north. When that perfect storm hits, your IT provider can spend dozens of hours fixing problems and you get a hefty bill, maxing out your IT budget.

• Companies often wait until a tech problem goes from bad to worse to avoid the IT bills. This limits productivity and often exacerbates the problem.
• It’s a big strain on your business to pay for problems when they happen instead of a monthly bill that doesn’t change. And it’s too much stress you don’t need.
• When unexpected IT bills show up, it takes money away from other important parts of your business: marketing, hiring, equipment purchases, etc.
• It sounds less expensive, but when you consider the downtime as you waited for the problem to get worse and the cost from a bigger problem, plus your time and stress, you’re paying much more in the long run.
  

Inconsistent and unexpected IT bills shouldn’t be the norm. That’s bad IT. And it can be avoided.

You should be able to build your IT budget into your monthly finances and never worry about spending more than you planned. You should never have to wait to get a problem fixed. You deserve to be able to call your IT provider stress-free, without the worry of spending an arm and a leg.

Managed Services vs break-fix models

• Break-fix is a legacy model: The old way of doing things doesn’t serve company goals in the long-term process of implementing, maintaining, and upgrading your network systems and infrastructure.
• Managed Services helps with future goals: As more companies move to the cloud and adopt new technology, a team of experts on-hand to guide you through implementation is a necessity.
• MSPs have your best interests at heart: Managed Service Providers (MSPs) work with organizations to provide knowledgeable and expert technical guidance, with recommendations for quality solutions to best suit your needs and strategic goals.
  

It’s time to kill the status quo. At Teknologize, we believe that a monthly IT bill shouldn’t break your budget. We believe that you deserve a consistent spend on IT with the best service possible, no matter what issues might arise during the month.

Teknologize is a SOC 2 certified, Professional Technology Services company with clients throughout the Pacific Northwest. We have offices located in:

• Tri-Cities, Washington 509.396.6640

• Yakima, Washington 509.396.6640

• Bend, Oregon 541.848.6072

Questions about your IT or Cybersecurity? Give us a call today!